Effective Date: 1/18/2026
Last Updated: 1/18/2026
At Fashcio, we want you to love what you wear. If something isn’t quite right, we’re here to help. This Return & Refund Policy explains how returns, exchanges, and refunds are handled when you shop with us.
This policy applies to all purchases made through https://fashcio.com (the “Website”) and is governed by Canadian consumer protection laws.
1. Eligibility for Returns
You may request a return if:
- The item is unused, unworn, unwashed, and in its original condition
- All tags, labels, and original packaging are intact
- The return request is made within 14 days of delivery (unless otherwise stated)
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded, unless they are defective or damaged upon arrival:
- Intimates, underwear, swimwear, or bodysuits
- Earrings or personal accessories
- Sale, clearance, or promotional items (marked as Final Sale)
- Gift cards
- Items damaged due to misuse or improper care
3. How to Initiate a Return
To start a return:
- Email support@fashcio.com with your order number and reason for return
- Our support team will review your request and provide return instructions
- Once approved, securely ship the item back as instructed
Returns sent without prior authorization may not be accepted.
4. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to:
- A defective item
- An incorrect item sent by Fashcio
Shipping fees are non-refundable, except where required by law.
5. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing time: 5–10 business days, depending on your payment provider
You will receive a confirmation email once your refund has been issued.
6. Exchanges
We currently offer exchanges subject to stock availability.
If you wish to exchange an item:
- Contact support@fashcio.com
- Approved exchanges will be shipped once the returned item is received and inspected
If the replacement item is unavailable, a refund or store credit will be offered.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include clear photos and your order number
We will arrange for a replacement, exchange, or full refund at no additional cost to you.
8. Late or Missing Refunds
If you have not received your refund:
- Check with your bank or payment provider
- Allow additional processing time
- If the issue persists, contact support@fashcio.com
9. Cancellations
Orders may only be cancelled before shipment.
Once an order has been shipped, it must follow the standard return process.
10. Legal Compliance
This policy complies with applicable Canadian federal and provincial consumer protection laws. Nothing in this policy limits your statutory rights under Canadian law.
11. Policy Updates
Fashcio reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the Website.
12. Contact Us
For questions or assistance regarding returns or refunds, please contact:
Fashcio Customer Support
📧 support@fashcio.com